Benefits of N-Scan Access Control System

Hi Brinda -

Besides the really obvious benefit of print at home ticketing NScan has allowed us to do the following:

+ Cut down on duplicate seat issues / last minute seat kerfluffles

+ Have specialized access to pre-performance parties

+ Implemented 'Donor in the house' program: i.e. 'Welcome VIP Donor, you're invited to share a glass of wine in our donor lounge with our managing director before the show'

+ Used attendance data to do the following:
- Call VIPs/big donors and reschedule
- follow up with our subscribers (especially in the first show) to make sure they received their ticket packet
- sent customized emails to people who did attend the show (i.e. 'Thanks for attending') rather than assuming they saw the show and getting cranky people

 We've found it is a really good tool to improve customer service which, in turn, makes people happier with us.

HTH,

Heather

We are also looking into getting scanners- we are especially interested in all the in house opportunities to give donors, subscribers and new patrons an added level of customer service. Also, the ability to manage double seating issues quickly and efficiently is very important to us.

As a follow up question to this- has any one converted to using scanners mid way through a season? We have been printing Barcodes on all of our season tickets so that won't be a problem, but I am on the look out for any other potential issues.

We have some instances where we "Accidentally" reprinted subscriber tickets without actually giving those tickets to the subscriber. In these cases I believe the old tickets would be scanned as invalid. Just curious if anyone has run into any other "oops" situations like this when changing to scanners.

Thanks!

We are also looking into getting scanners- we are especially interested in all the in house opportunities to give donors, subscribers and new patrons an added level of customer service. Also, the ability to manage double seating issues quickly and efficiently is very important to us.

As a follow up question to this- has any one converted to using scanners mid way through a season? We have been printing Barcodes on all of our season tickets so that won't be a problem, but I am on the look out for any other potential issues.

We have some instances where we "Accidentally" reprinted subscriber tickets without actually giving those tickets to the subscriber. In these cases I believe the old tickets would be scanned as invalid. Just curious if anyone has run into any other "oops" situations like this when changing to scanners.

Thanks!

Hi Louisa,

We sometimes have to reprint tickets for our Private seat holders who then don't get the reprinted tickets. As there is only one person doing these changes that person will put a CSI on the customers record attached to a the specific performances that the reprint has taken place for. Then when our front of house staff scan the ticket they get a ticket for other performance message and also a notification that there is a message waiting for them, they can then check the message which will usually say "Please admit patron on the original ticket" which means that the customer is let into the building with minimal fuss.

Using the messaging at least means we reduce the number of tickets superceeded by reprint messages that get around to the Box Office when we know it is just human error/necessity.

We also have a lot of different facilities and we have to build in procedures to ensure that when a new facility is created the facility no is added to the System Table to prevent issues on the evening.

Caryl

Carol and Susan-

Thank you both for sharing your experience and suggestions. The idea of using the CSI sounds like something we should be able to implement as well. And of course it sounds like user training is key to a successful implementation!

Thanks so much,

Louisa