General question. Are there any orgs out there who have multiple people handing ack letters? In other words, do any of you NOT have just one staff person who handles acks. I'm particularly interested in orgs with donors exceeding 5000 donors a year.
Thanks!
Hi Chandra,
Here at the PSO for Individual Annual fund one person handles letters for lower level donors, another for major donors and board. In Tessitura we assign the same letter to donors of all levels, but I have the ack report scheduled to run regularly, first using several lists, such as board, major donors, and then it runs without a list to catch all other acks. Each report is saved as a data source and then merged with a letter template; there is one for board, major donors, lower donors. Letters at a certain level have a signature inserted, while major donors leeters are personally signed by different people depending on the dollar amount. Coding in the merge file adds the correct name and title according to level.
If you'd like any additional info, let me know.
T.C.