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Mail Merge Problem

Brian O'Neill
$organization

Today when using the mail merge option after running the Print Acknowledgment Letters report we are getting the message: 

Unable to save Report Data; disk may be full or write protected.

Note that this is a report that we run several times a week for almost two years without any issues. Now I checked our hardware to see if we were running out of space, but there is plenty of space the only thing that seemed low were our log files, so I don't think it is a memory issue. Has anyone else ever encountered this? I may try and post this in technical as well. Thanks in advance for any help!



[edited by: Brian O'Neill at 5:29 PM (GMT -6) on 3 Jun 2009]
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  • $organization
    It sometimes doesn't like it if you have any other Word document open. You could try closing all Word docs and trying again. 

    Caryl

    On 21 Jul 2011, at 10:31, "David Crowell" <bounce-davidcrowell2387@tessituranetwork.com> wrote:

    I'm getting the same issue here, but there are no "merge templates" open.  It's also weird that one user (on the same machine) works fine, but it doesn't work for another user.  That's using the same Windows user, but different Tessitura user.

    Any ideas?

    From: Sarah Kunze <bounce-sarahkunze2589@tessituranetwork.com>
    Sent: 6/3/2009 5:35:35 PM

    That error message is displayed when you have another merge template open. (I don't know why the error message doesn't just say that!) If you close your templates and try again, I think it should work.

    Sarah Kunze




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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  • $organization
    It sometimes doesn't like it if you have any other Word document open. You could try closing all Word docs and trying again. 

    Caryl

    On 21 Jul 2011, at 10:31, "David Crowell" <bounce-davidcrowell2387@tessituranetwork.com> wrote:

    I'm getting the same issue here, but there are no "merge templates" open.  It's also weird that one user (on the same machine) works fine, but it doesn't work for another user.  That's using the same Windows user, but different Tessitura user.

    Any ideas?

    From: Sarah Kunze <bounce-sarahkunze2589@tessituranetwork.com>
    Sent: 6/3/2009 5:35:35 PM

    That error message is displayed when you have another merge template open. (I don't know why the error message doesn't just say that!) If you close your templates and try again, I think it should work.

    Sarah Kunze




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!
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