Hello,
I ran the Pledge Billing report to process first-of-month installment charges for our members last week. On the Results page that Tess generates, I am familiar with the Declined and Hold statuses, but this time I also received a a status called "0100/01--Call" for one of our constituents.
Has anyone received this before or know what it indicates for the payment? Has it gone through?
Any feedback is appreciated!
Thank you!
Hi Frances,
Yes, I have seen that before, although not for a long time. Do you have a phone number for your organization's credit card merchant? If you call them, they should be able to give you an authorization code or a decline reason.
Good luck!
Mara