Hello all,
We have just converted from our old system into Tessitura. We have sold subscription renewals for next season in Tessitura, but any returned tickets from the current season are being processed in the old system. I have all the documentation and am going to enter these tickets manually because I need to send out the tax receipts right away. I started the process and am wondering:
1. We do not attach a membership to returned tickets as it is a revenue with no membership. Is there a way I can prevent the membership from automatically selecting when using the Returned Tickets fund? Is there a way I can make it so that NO membership will be tied to this transaction?
2. Our box office will be taking over the entry of returned tickets when we enter next season. Similarly, are they going to have memberships popping up for each returned ticket? Can we take that away? In the acknowledgements tab we have many acknowledgements pop up on each type of donation and have to manually select according to the gift. Is there a way our box office staff won't have to select an acknowledgement type and that the correct one automatically appears for them? I just want the acknowledgement type to pop up as 'tax receipt' for these returned tickets.
Thank you so much,
Erin Mulcair
We have avoided those problems by creating a separate Campaign for ticket returns. This campaign is not tied to any membership structure, and only the Ticket Turn-back acknowledgment is available when these gifts are booked.
In our case the box office staff put the money on account and development staff book the gift. If your box office will be entering these through the ticketing module there might be complications I'm not aware of (I'm less familiar with how things work on that side), but if they're using the contribution module I definitely recommend a unique campaign. It makes it much simpler!