We've got a handful of pledges that when we try to make a pledge payment on them, the pledges in question don't show up in the list of Existing Contributions. We have Automatic notification of Open Pledges set in preferences and for all the pledges in question, it's the only open pledge on the constituents, but it doesn't pop up. We can see the pledge on the contributions tab of the constituent record. We checked that the campaigns and funds and sources are all active. The batches the pledges were created in are posted. Why else might open pledges not show up?
Not sure if this makes a difference, but what about the date ranges of your campaigns, appeals and sources. They may be “Active”, but maybe your date range is set in the future? That is just something I would check. If that is not it, then I am curious what suggestions others give.
Marie Kocher
Development Assistant
Kansas City Ballet
1616 Broadway Street
Kansas City, MO 64108
P (816) 931-2232
F (816) 931-1172
www.kcballet.org
"Making Kansas City a Destination for Dance."
From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Amanda Freeman Sent: Friday, May 27, 2011 1:10 PM To: Marie Kocher Subject: [Tessitura Development Forum] Pledges not showing up
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Turns out a while ago we had an issue with some batch types not having business units and fixed that then but didn't realize the trickle effect to the pledges. Fixing the bu on the contributions seems to have done the trick.