Hello
I am trying to amend a contribution that was entered with an error. The contribution was entered for £40 but it should have been entered as a pledge for £45 with a payment of £40.
I've been through the refund adjustment procedure in the Contribution Processing manual, but am getting an error message (screen shot attached) saying that the total paid does not match the total due so I don't know what I'm doing wrong.
Can anyone advise me?
Many thanksAlison
Development Manager, The Sage Gateshead, UK
Hi Alison,
You need to enter the negative amount in the Payment field of the contribution (step 6 of a refund adjustment in the document) :
Once you do that it changes the Total Due so it matches the amount being refunded.
Kevin Sheehan
Documentation & Learning Resources Specialist
Tessitura Network
+1 888 643 5778 ext 329 Office
ksheehan@tessituranetwork.com
Hi Kevin
Thanks for replying. You have come to my rescue again! The pictures you sent won't display - should I be doing something to them? (Clicking 'show pictures' isn't making any difference).
Thanks
Alison