Hey all, I'm seeking advice on setting up promo codes via donate2 forms for our upcoming benefit reading event. We want to offer complimentary tickets without adding a free button. I've tried setting the promocode price at 0, adding the correct performance ID and price type ID but I'm having trouble implementing it. I've also included: <promotext></promotext> into the text of the payment button I wanted to have a promo code attached to and no luck. Has anyone successfully done this in donate2 before? Any insights would be greatly appreciated.I've checked both this: https://help.donate2.com/article/596-promo-code-inserts-text and https://help.donate2.com/article/589-promo-code-used-max but am not sure these help answer my question.
Thanks in advance
We do this regularly. Which D2 form are you using? When you test, are you getting an error message, or the form doesn't roll price to zero when promo is entered? I have used with ticket forms, but when I just tested with a Flex2 contributions form, I didn't get any message. This might be a bug, or possibly the feature hasn't rolled out that way. I'll put in a D2 ticket to ask.
Flex2 Enhanced Flex forms don't currently have that functionality, but D2 offered to add it if we wanted. If your form has criss-crossed arrows followed by plus sign in the forms listing, it's the type form that doesn't have the functionality right now. Just tell Donate2 support if you're eager for it, and they may be able to add.
That's definitely our issue. Thank you so much, John!