Our Patron Services Manager asked me this question:
Tessitura is not allowing me to add a pledge to an account in one batch if I have a pledge to the same account in another batch that hasn't been posted yet. This just started happening last week. Previously it wasn't a problem. It is for a matching grant campaign we have going on now. This is the message I get:
Data in tx_cust_membership table is checked out by another batch. No data moved to mirror tables.
Thanks,
Jan LaRocque
Houston Symphony
Jan,
I'm assuming these are two pledges to the same campaign? If so, it sounds like you might have the "single open pledge" box checked in the campaign. Have you checked that?
Dale
Dale,
No, the "single open pledge" box is not checked. Should it be checked or unchecked?
Jan