Hello there,
We have just recently started using Automatic CC Billing in our Membership department. It seems to have been setup when our Center was in its infancy and we have a few issues:
1) The CC vendor account that this process is hitting is the wrong one. (Transcend is showing those membership transactions as Box Office Web transactions)
2) The posting report is showing the wrong revenue GL account number. It shows the Deferred revenue account...
3) The way the Development CCs are grouped in Payment Method Groups (used by Auto billing to "batch" all similar transactions) separates AMEX in one group, MC in another and VISA in another.
So for the issues above, here is what we need to obtain:
1) I need to find out where the vendor account is assigned for Auto CC Billing and why it is different than for normal billing. (When we run the same credit cards manually we hit the correct vendor account)
2) I have not been able to find where a separate GL account number is associated with the fund or payment method in question. Again, when run manually, the correct GL shows...
3) The running of the Pledge billing process for all AMEX cards brings as a result all the AMEX cards charged and all the MCs and VISAs in the same range as "billed but not charged". Then when we re-run the report for all MCs, and we get the MCs charged and the VISAs get a second "Billed not charged" line... Then we have to run it a third time for the VISAs. If I were to change the Gourping to say "Devo-CCs" in the Payment Method Group field of the Payment Method tab of Campaigns' References, for instance, this would allow me to run the procedure once and get all the CCs charged in one shot. My question is: What would break if I do that? What other processes are Payment Method Groups used for?
This is a new area for us, I have looked through some of the documentation but not found clear answers to the above questions, so I would appreciate any help to resolve them.
Thank you!
Gabe.
In payment method setup (Campaigns module), make sure that the correct payment method(s) are checked in Default for Billing. Check the GL to make sure it’s the correct one. Other than that, we don’t use payment method groups the way you do; but running credit card billing will only work for one payment method group at a time.
Good luck—we had a bad month or two getting this to work for us without a glitch.
Lucie
________________________________ Lucie Spieler IT Development and Training Manager
Editor, Season Program FLORIDA GRAND opera 8390 NW 25th Street Miami, FL 33122 305.854.1643 x 1521 Box Office: 800.741.1010
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Genius!
Thank you SO much Lucie. I had not noticed that arcane Default for billing check-box was not properly assigned; and being that the payment method grouping had been configured more as cc type than an automatic billing group, (one group was AMEX, anopther MC, etc.) I was using the Box Office settings inadvertently...
I found it confusing because I had the correct GL assigned to the payment method I wanted to use, but of course, when running the automatic cc billing, the procedure was using a different payment method, the one marked default for that group, which was not the one I was carefully configuring...
Thank you again!
Happy 70th anniversary season!