Hello all,
I'm curious to learn how other orgs best manage this situation, as I'm sure we're not the only ones facing this hurdle. We have some events coming up that are development/fundraising events, but we want to sell tickets through our box office and website. We want the donor/patron experience to be seamless and easy, plus our development team doesn't have the staffing capacity to sell tickets, so this is the best way forward for us. This means the event will look just like a normal ticketed event in Tessitura. However, we want to track event data for these in an Elevated Event, like we do for all of our other fundraising events. As I manage our development operations, it's my goal to keep things as consistent and easy to use as possible, so I don't want to switch this up on our gift officers. The only solutions I can think of are manually entering RSVPs into an Elevated Event as the tickets are sold, or a more complicated option - move the money on account out of the ticket, reassign a new comp ticket (so now the emailed ticket to the donor is void) so they can keep their seat, then take the money off account and into a Contribution in the Elevated Event. What other solutions have orgs found for this? How are you selling your fundraising events through Tessitura (not using 3rd party sites). Any thoughts or ideas would be greatly appreciated!
Hi Sara,
Donate2 is set up particularly well for elevated events, but if you want to stick 100% w/ Tess solutions, usually there's a way that such transactions from web + box office can go directly on account so that your team can retrieve and process them to the elevated event campaign. You can even create an on account type that's dedicated to a specific event, to streamline.
Less hoop jumping I think than the scenario you outlined above. The details within the elevated event - guests etc will always have to be manually handled.
Megan