I am looking into creating a Donation button for our VS associates to use when a patron would like to make a small amount donation (less than $40). What I've seen so far as options are a Contribution button with one set price and then the Round Up button which also has one set price.
The problem with that is not every patron is going to donate the same amount. I have tried setting the Contribution button up with a $1 price and then have the associates click it however many times is needed to match the wanted donation price. The problem is when I go to report on that later it shows as multiple donations. Meaning if the patron wanted to donate $15, the associate would click the $1 button 15 times, so now it looks like 15 separate donations.
I don't want to make our associates lives even more confusing by bogging them down with a bunch of buttons at all different prices, so is there an option that will give me 1 button that they can edit the price on to make it whatever the patron wants to donate?
Hello Chelsea! This is Kelsey with Tessitura Network Support. We’re happy to assist you with this. I’ve created a Support ticket where we’ll work with you to find a resolution to this. We’ll also relay our findings from that ticket in this forum post, but if you have any other questions or concerns in the meanwhile please let us know.