Constituencies linked to memberships

Hi Katherine,

If you look at the actual membership record does anything change when you apply a payment? I noticed something similar with upgrades via DD…

Gary

I have come across what seems like a weird anomoly with constituencies created by memberships

We have a membership scheme with the option to pay monthly by direct debit or as a lump sum. When someone opts to pay monthly by direct debit the full amount is entered as a pledge with the payments scheduled across 12 months using the Direct Debits billing method. The basis amount is set as the value of their first payment. All good and working so far...

...the weirdness starts whenever I process a payment. Making a payment on the pledge inactivates the constituency created by the membership even though the basis amount has been met. The issue is not limited to direct debits we tested with a cash payment and got the same result.

Has anyone else experienced this? Is there something very simple that I am missing in the set up that woudl fix this or is this how you would expect the constituency to behave?

Thank you

Katherine

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Just looking at ours and the start amount for the membership is actually the full amount to be paid rather than just the value of payment one, might be something to do with that?

The actual membership is retaining the correct expiry date but is staying as pending rather than moving to active once the membership update report has been run.

I am sure that I am missing something really simple but the base amount has been met and the initiation date has passed so I am at a bit of a loss!

Katherine

www.southbankcentre.co.uk

Ticket Office: 0844 847 9910

Southbank Centre is a Registered Charity No. 298909

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