Hi all,
I have a question about how other organizations handle acknowledgements when a donor declines benefits. We can't find a way to make automation work for us because we have to manually change the GSV on the receipts, depending on whether or not they have declined benefits. Is this what all organizations are doing? Is there some work-around we are missing?
Thank you!
Learning more about acknowledgements and automating the process is on my to-do list. I'm currently manually editing letters for donors that decline benefits, so you're not alone at least!