Hello hivemind!
I am working on creating a formal power user certification program at my organization, and wanted to see what everyone else's power user definition was. My goal is to create a test of sorts that people have to pass to be considered a power user, and, as a result, have higher levels of access in Tess. Ideally I'd like 1-2 per department. We already have a really solid Tessitura admin team, but we want to empower our users a bit more. The idea behind the test is to make the skills quantifiable so that nothing can be misconstrued as personal if the status of power user is denied.
Does anyone else have a formal training/cert program for power users?
What knowledge do you consider essential (especially for fundraising/customer service/marketing departments)?
What would you consider a deal-breaker for someone for someone being considered for that title (attitude, skills, seniority, etc.)?
If you were creating a skills test for power users, what would you have included?
I'm open to any input and suggestions!
Happy Tuesday
Cross posted in Admin & IT and Marketing
Hey Jordan! Hope you are well. We've been kicking this idea around at the Philly consortium too. We started by devising a general overview that broke it down by Ticketing vs Devo. Using the networks self guided online courses along with what we might develop internally that are consortium specific.
We thought about it in terms of someone going from the basic user group to the orgs admin group and used that to help define the lessons along the way. Each of our orgs have for example a Org Devo and Org Ticketing user group- basic and used for part time staff or those only having to process stuff. Then there's Devo and Ticketing Admin- little more advance, those that have to build stuff and manage more. Then orgs have Admin which is access to the most stuff.
We're still in the beginning stages of building this program out so nothing is set just yet. But this was how we started our approach.
Hi Maureen! I hope you are also doing well!
It's good to know I'm not alone in this. Your approach makes total sense, and is helpful. I'll try taking a look at it from that angle.
Let me know if you want to brainstorm on this at all! It seems like you are definitely further along than I am, but I love the idea of there being a community resource for this sort of thing.