Hi Everyone,
We're looking for some help with source codes and refunds.
Hi Michael,
The Appeal and source code were created in 2011 with no end date at all. We have 00's in there.
Do you have any other ideas?
When I was at another company the website created contributions that were directly written into the database and I often needed to adjust/review them. Even though they lived in the contribution Tab they could not be seen or edited via the Contribution Module. Try adjusting this in a ticketing order. I would often start the process there by putting it on account and finish it in the contribution module but that made sense for me and might not work here.
Whenever contributions are made online through TNEW, the money flows through the Ticketing Screen so adjustments must be made there. Open the order itself (you should see a contribution indicator in the notes field that looks something like c15_3533755;) and go to the Contribution Tab. You should be able to zero out the amount and refund the money there.
Thank you so much! I really appreciate your help. Will try this now. Have an excellent day!
Thank you! I really appreciate it. I'll go and try this now and will update the thread once tested. Have a lovely day!
Thank you all so much for your help! Completing the reversal via the ticketing screen worked perfectly! Have a wonderful weekend!