Hello, we're planning our annual Gala which includes both a silent and live auction, so we use a 3rd party service to manage that through a website. Donors can also purchase their tickets through the site, as well as directly with us/Tessitura. I'm curious how other organizations have handled similar situations, as I currently see no way around double entry. We'll need all the info in the 3rd party site as that's where the transactions are originating, but we also want the data in Tessitura for our own records and future reference. Have you found a more efficient way of handling this? Currently I plan to every day copy over any new data (ticket purchases, guest names, meal selections, etc) from the 3rd party website into Tessitura manually. Thank you!
Hi Sara,
We collect registrations and payments through TNEW and over the phone. We use custom forms to collect guest names and any other details needed, then run a CSI to update that information in Elevated Events in Tessitura. For check in, we load our event list into a third party app a day or so before but we don't collect payments on the third party app. I'd be happy to send a link to an example or discuss further. Also curious about what 3rd party service you use. We like that the larger ticket/table purchases live in Contributions but this isn't so easy with the smaller ticket amounts that we sell a greater number of so we are looking and changing this process.
Feel free to send me an email (michelle.poss@walkerart.org) give me a call (612) 375-5838 if you would like to discuss further.
Thanks!
Michelle
Thank you Michelle! I just sent you an email.