Hello, we're planning our annual Gala which includes both a silent and live auction, so we use a 3rd party service to manage that through a website. Donors can also purchase their tickets through the site, as well as directly with us/Tessitura. I'm curious how other organizations have handled similar situations, as I currently see no way around double entry. We'll need all the info in the 3rd party site as that's where the transactions are originating, but we also want the data in Tessitura for our own records and future reference. Have you found a more efficient way of handling this? Currently I plan to every day copy over any new data (ticket purchases, guest names, meal selections, etc) from the 3rd party website into Tessitura manually. Thank you!
Thank you both Anita and Gina. It was as I suspected then, no way around double entry. Glad to know we're all in the same boat there, at least! It would be great if there was some way to connect Tessitura to a website so the info flows directly in, it is a lot of extra work to input it into Tessitura but so important to have it there. Perhaps a future update will allow for better functionality of elevated events, but I'll accept my fate of double entry for awhile.