Hello, we're planning our annual Gala which includes both a silent and live auction, so we use a 3rd party service to manage that through a website. Donors can also purchase their tickets through the site, as well as directly with us/Tessitura. I'm curious how other organizations have handled similar situations, as I currently see no way around double entry. We'll need all the info in the 3rd party site as that's where the transactions are originating, but we also want the data in Tessitura for our own records and future reference. Have you found a more efficient way of handling this? Currently I plan to every day copy over any new data (ticket purchases, guest names, meal selections, etc) from the 3rd party website into Tessitura manually. Thank you!
I am guessing that a 3rd party system with manual entry may end up being the way to go. I think the Events module is one of the weaker parts of Tessitura and would love to see some major upgrades to that area of Tess. I thought it was on the roadmap as I participated in a conference session on it but that was YEARS ago. Would anyone at Tessitura be able to respond to whether this area of Tess is being worked on?