Hello, we're planning our annual Gala which includes both a silent and live auction, so we use a 3rd party service to manage that through a website. Donors can also purchase their tickets through the site, as well as directly with us/Tessitura. I'm curious how other organizations have handled similar situations, as I currently see no way around double entry. We'll need all the info in the 3rd party site as that's where the transactions are originating, but we also want the data in Tessitura for our own records and future reference. Have you found a more efficient way of handling this? Currently I plan to every day copy over any new data (ticket purchases, guest names, meal selections, etc) from the 3rd party website into Tessitura manually. Thank you!
Hi Sara, This is exactly what we do at our organization and we still haven't figured a way out of it. Like you, we use a third party service to "manage" the event in terms of entering auction items and the building of auction packages, assigning bidder numbers to guests, entering auction winners the night of the event and of course using it for the check-in and check-out process. I can't see a way round the double entry and I would love to know how other organizations handle this as well. Thank you for posing the question!!