Hi Everyone,
We're currently working through a challenge with out contributions showing up on the Elevated Event.
Our tickets for this event are being processed as a split contribution as there is a non-tax deductible amount and a tax deductible amount included in the ticket price.
After processing the payment, when you go to the record on the elevated event, it will only be showing one of the transactions in the split contribution and not the total amount transacted.
If I process the two amounts separately it will show the entire contribution on the elevated event so the issue seems to sit within the split contribution.
Has anyone ever had this happen or possibly have a solution for the issue?
Thank you
Penny
Sorry I see this question was asked awhile ago and you've probably already found a solution, but I wanted to mention just in case - I've always entered elevated event gifts/ticket purchases/etc as one donation. Then, within the elevated event setup on the "Levels" tab you can enter the non deductible amount for each level or type of ticket/donation you're offering. I find that's the best way to track that, and keep's the donor's record tidy without multiple lines for one event. Best of luck!