Hello,
I've already submitted an enhancement request for this, but I'm interested in how you all explain the Grand total on the Contribution Tab totaling more money than what is actually donated when a contribution has the HH as the owner but an individual as the Initiator.
So for example, My household owns a $1000 donation and I am listed as the initiator of that money. The grand total will list $2000.
Why I struggle is I'm part of a consortium that's constantly growing and when I do demos on the system, I stumble on how best to explain the reasoning behind this. Since I myself don't really understand. The order screen doesn't seem to do this so it's not clear to me why this is the case on the Contribution tab.
Any thoughts or insight would be much appreciated!
Thank you,
-Maureen Cotellese
We submitted this years ago as well. Our Development team is so frustrated by this. We just ignore it now because it's useless.