We are in the same boat as Kate! We've been doing email follow-up on mailed pieces which has worked well, and we've gotten a good amount of gifts in the mail. We outsourced renewal mailings for 2021 that we were previously doing in-house to a co-op since we are not in the offices regularly and have limited staff. We also planned to reduce the size of some of our mailed campaigns in 2021 for budgetary reasons, so in those cases we will mail to the segments that have historically had the highest response rate to the mailings and email everyone else.