How To Move Contribution to Different Constituent

we have a contribution that came in online from an individual, somehow she logged into her corporation's account (her email is on both accounts) and made the donation to that constituent ID instead of hers, can I move this money from one Constituent ID to another? How? I definitely CAN NOT merge the two accounts

Parents
  • Got it, sorry, I see what you’re saying! I just wasn’t understanding, I will check with Finance and see if there’s an account we could use. Thanks so much!
     
    Leah J. Anglum
    Manager of Patron Relations & Development Operations
    State Theatre New Jersey
     
  • If it helps, ours isn't a real account number, it's just all 0's.  I think our finance department fills the GL import file in with whatever account they need each time we use it, so if we were moving a contribution that was originally paid with a Visa, they would swap the 0's out for the Visa account.  Or as Mary suggested, you could have one for each card type connected to your account for that card type.

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  • If it helps, ours isn't a real account number, it's just all 0's.  I think our finance department fills the GL import file in with whatever account they need each time we use it, so if we were moving a contribution that was originally paid with a Visa, they would swap the 0's out for the Visa account.  Or as Mary suggested, you could have one for each card type connected to your account for that card type.

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