we have a contribution that came in online from an individual, somehow she logged into her corporation's account (her email is on both accounts) and made the donation to that constituent ID instead of hers, can I move this money from one Constituent ID to another? How? I definitely CAN NOT merge the two accounts
Leah you don't use a payment type of On Account. We use a payment type of "Other" for moving money around to different accounts. So the money will not go on their account but go to a GL and then use that same payment method in the new account and it will balance out then to zero.