we have a contribution that came in online from an individual, somehow she logged into her corporation's account (her email is on both accounts) and made the donation to that constituent ID instead of hers, can I move this money from one Constituent ID to another? How? I definitely CAN NOT merge the two accounts
Hi Leah,
There are many tutorials out there on how to do adjustments to contributions. I just did a quick search: https://www.tessituranetwork.com/search#q=adjustment%20to%20gift&t=default-web-tab&sort=relevancy
Essentially you will need to back out the entire amount using the adjust button. Then you will need to put the funds on-account or whatever process your finance team has determined. Then you can enter the funds in the correct record.
Feel free to reach out if you have any other questions.
Mary