We processed a donation for a patron that we now have to refund and reprocess with a different payment method. While I see the donation in the patrons constituent record, when I try to pull up the reference number it says it does not exist.
Has anyone refunded a donation before? Can you give me a step by step?
Thanks!
Hi Erica, if the donation was made online, you will need to zero out the amount on the contributions tab in a ticket order and refund there - you will not be able to process this in contribution editor.