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Membership Cards and Account Merges

Rachel Stone
$organization

Hi, all-

Does merging Tessitura accounts impact existing membership cards and the ability to scan them?

I've been told that someone's card was unsuccessfully scanned and the error message  stated that the card was merged with another account. 

I didn't see the message, and was wondering if anyone had insight before having to try to duplicate the issue.

Thanks!

Rachel 

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  • Former Member
    Former Member $organization
    Rachel

    We have a very similar set up and application. We are often enough – despite lots of double checking – face with a situation where a duplicate membership gets created and we need to merge the new record with the historical record. In that case an active membership has data merged and then the dupe deleted (or rendered inactive).
     
    In that case a member could bring their duplicate card with them looking for admission benefits but that ID (bar code) is now tied to an inactive record.
     
    John
     
    John Bradley
    Senior Membership Manager
    Historic New England
    Haverhill Regional Office
    151 Essex Street
    Haverhill,  MA 01832-5564
    617-994-5935
    logo
     
Reply
  • Former Member
    Former Member $organization
    Rachel

    We have a very similar set up and application. We are often enough – despite lots of double checking – face with a situation where a duplicate membership gets created and we need to merge the new record with the historical record. In that case an active membership has data merged and then the dupe deleted (or rendered inactive).
     
    In that case a member could bring their duplicate card with them looking for admission benefits but that ID (bar code) is now tied to an inactive record.
     
    John
     
    John Bradley
    Senior Membership Manager
    Historic New England
    Haverhill Regional Office
    151 Essex Street
    Haverhill,  MA 01832-5564
    617-994-5935
    logo
     
Children