Direct Debits - please help!

Hi Alison,

Which batches are you referring to?  The batches where the pledge contributions were created or the batches created by the Direct Debit Pledge Bills utility?

The batches where you entered the contributions need to be closed.  The batches created when you run the Direct Debit Pledge Bills utility are controlled and left Held by the utility so that you can delete any payments that are later declined by the bank.  You should leave those batches held until you transmit the direct debit file to the bank and have waited the allowable time for receiving declines back from the bank.  If nothing gets declined, you can just close the batch.  If some payments do get declined, delete those payments, adjust the batch control totals, and then you can close the batch.

Here’s a link to the direct debit document which may be of assistance:

http://www.tessituranetwork.com/~/media/Documentation/Development/Direct_Debit_Pledge_Billing.ashx

Kevin Sheehan

Documentation & Learning Resources Specialist

Tessitura Network

1 888 643 5778 ext 329 Office

ksheehan@tessituranetwork.com

Hello everyone

We're just about to start using Direct Debits and are all ready to go with pulling a file for transmission later this week. However... I have closed batches (and even posted one) that I've entered DD pledges into and I think they need to stay open/held. EEK!

Does anyone have any advice on what problems this may cause and what, if anything, I can/shoudl do to rectify my mistake?

Any help greatly appreciated!

Thanks, Alison

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HI Alison

You can check and see what you’re going to ‘get out’ of Tessitura by running the Pledge Billing report in Renewal Notices and Bills. What you must ensure is that the ‘Update flag’ is set to N, this way you can run the report as often as you want to check on the records you’ve entered without changing any data.

Running this a few times before you have to do it live will give you a bit more confidence when it comes to doing it for real and setting that flag to Y.

I hope you’ve recovered now.

Christopher

Oh yes, sorry, it's the contribution batches. Thanks for your response, I see now where I have gotten confused and (as you could probably tell) panicked slightly!

I have read the docs and keep going back to them but it's all very confusing.

What about the contribution batch I posted? Will that be ok?

Thanks again, Alison

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HI Alison

You can check and see what you’re going to ‘get out’ of Tessitura by running the Pledge Billing report in Renewal Notices and Bills. What you must ensure is that the ‘Update flag’ is set to N, this way you can run the report as often as you want to check on the records you’ve entered without changing any data.

Running this a few times before you have to do it live will give you a bit more confidence when it comes to doing it for real and setting that flag to Y.

I hope you’ve recovered now.

Christopher

Oh yes, sorry, it's the contribution batches. Thanks for your response, I see now where I have gotten confused and (as you could probably tell) panicked slightly!

I have read the docs and keep going back to them but it's all very confusing.

What about the contribution batch I posted? Will that be ok?

Thanks again, Alison

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If you have received this mail in error please contact the sender by return email and delete the email from your system.

The Royal National Theatre

Upper Ground, London, SE1 9PX

www.nationaltheatre.org.uk

Telephone number +44 (0) 20 7452 3333

Registered in England number 749504.

Registered Charity number 224223

Recipients are advised to apply their own virus checks to this message on delivery.