Hi Everyone-
Are there Development departments out there that are offering online donors the option of covering credit card fees themselves, and if so, how does it work? Our ED is interested in exploring this, so I am doing research on how it might work in Tessitura. My initial concern is that it would be difficult to separate the covered free from the donation itself, and make reporting a bit of a nightmare. Our org uses Vantiv as credit card processor, we are on TNEW 7, and Tess 14.1 (upgrading to v 15 this summer).
Thanks in advance!
Lindsay Chard
Lindsay Chard Did you ever come up with a plan for this? I'm currently in the same situation you were in over a year ago, with my Devel Dir asking if we can do this. Thanks!
I'm just noticing these replies now! We have not added an option for customers to cover fees at this point, but I am glad to hear you came up with a solution that works for your organization, and thank you for sharing it! Makes total sense to me.