HiWhen you receive a tribute gift (either honor or memorial) do you send a letter to both the donor and the honoree or family of the deceased? If so, what information do you include? Do you specifically ask the donor for permission to send a card to the honoree/family? For years, in addition to sending an acknowledgment letter to the donor, we have been automatically sending a card to the honoree/family that includes the donor's name and contact information. Given privacy concerns, we are re-evaluating if this is the best practice and would like to hear how others are handling this.ThanksJess LevySan Francisco Opera415-551-6319
I was in the same situation a few days ago! A lot of the times, the family of the deceased will make a tribute gift in honor of their loved ones. On top of sending the acknowledgement, we email the donor if they (or someone else) would like to receive the card. Out of courtesy we ask first through email or phone, but privacy wise it helped that the patron had the same last names and address. I think in this case I would hold off on automatically sending with contact details unless the donor specially requested otherwise.