Hey guys,
We're attempting to create a merge doc for our acknowledgements. I'm trying to pull a variety of gifts in the Test Environment to create the merge doc, however when I run the utility it's completely empty. I went through the same process to add Acknowledgements and their rules as I have done in Live, but I can't seem to get this to work.
Any suggestions? Have you run into this problem?
Thanks!
Hi Anastasia - just a (much delayed) thought, but have y'all checked the box that says reprint printed (or something like that)? Good luck! - Tele
Do you have a custom infomaker letter that's loading for some reason? Check in T_format_info and see what the d_object is. Our default is ud_ack_letter_report. Documentation is here with defaults and samples: https://www.tessituranetwork.com/Help_System_v125/Content/System_Tables/T_FORMAT_INFO.htm