Use of diacritics/accents for hard tickets and Print at Home

Our organization has need to use diacritics for our conductor.  We have the coding that translates the proper accents for recognition of hard tickets on the BOCA printer.  The issue is that the Print at Home tickets show the code and not the letter with the accent over it.  If we don't use the coding, then the letter with the accent over it is a blank space on hard tickets.  Has anyone else run into this issue with printing diacritics across platforms?