Hello! Can you share thoughts on best practices for processing a contribution in which the constituent has sent in 1 payment to cover 2 pledges? We have an "On Account Web Donation" payment method, but it is tricky for our finance team to decipher adjustments made using this option. Thank you!
We have had this happen before. We enter the appropriate amount into each pledge with the same check number. Then I enter a note in each payment on the Contribution Notes that this was payment from a larger check amount, note the amount and the check number again. To be even more specific, you can also include what the remainder amount was and what it was paying. Financially, I am sure to close and post these payments on the same day so that the check total on the reports matches the check total that I hand my finance department.
I second Marie, if it's a check it's so much easier just to do two transactions. This is also helpful if you do any type of year end tax letters because it's cleaner, at least in my experience.
Could you create a new On Account Development or On Account Adjustments payment method (or something similar) to allow you to process the check once and use the On Account money to pay the other pledges? It might be easier for Finance since the new payment method could point to a different GL and not muddy the On Account Web Donation payment method.