Hi all,
We're working on our dedicated donations page and are wanting to remove the check for password functionality. We're finding that a lot of potential donations are dropping off at this point which we're assuming is to do with constituents forgetting their password.
Has anyone had any luck with removing the check for password functionality when someone enters their email? Even if it means creating duplicate accounts?
I've searched through the forums and all I can find is the mention of the online form sending through a generic email so it goes through into tessi which then doesn't import the constituent data.
Cheers,
Jord
Hi Jordan,
Are you on Tnew? If that's the case, unfortunately no, you can't let them skip the log-in. They can only create new log-ins if they enter a new/different email. Once an email is registered as a log-in, the PW is required.
The Seattle Symphony moved to a Stripe giving form last year and in our first campaign we saw a 40% increase in number of donations online. Our phones stopped ringing with frustrated customers, too. https://seattlesymphony.org/give/donate
Best,Megan
Thanks for the reply Megan.
We're not on TNew so that might be in our favour though from what I've found, once you have a web login attributed to your const. ID there's no clear way to bypass this.
We're looking at trialing a third party donation site to see how this goes. Thanks for sharing your info.
How do you handle getting this data back into Tessi? We're likely thinking we will need a script written to auto upload form a stored file location.
Jordan
You may have flexibility in that case. A nice option I've seen with non-password set-ups is through the API to find an email address match in Tessitura, and the form puts that gift on account. For our Stripe installation we decided to make excel do the work and have a template that identifies customer_no matches based on email, as well as portfolio managers. Then we upload those gifts via contribution import. The credit card #s stay in Stripe but we upload the last 4 so that staff can converse with the patron on the card used.
Megan
Great info. Thanks again Megan.