Solicitations and Contact Reports

Hello,

I am wondering how other organizations are storing prospect/donor contact reports in Tessitura. 

We are using Solicitation Records for campaign/designations as well as the solicitation notes area and tasks but our officers wish to capture more detailed contact information than those fields handle.

I'm certain others have this same challenge.  So do you upload contact records in the Research area as a note type or as an attached document?  We are looking for the best place to see a chronological history of contact and be able to print it out.   What works for you?

Jayne Atkinson | La Jolla Playhouse

Parents
  • We also use solicitations for tracking all of our moves management. Our gift officers create call reports in Word and attach them to research documents. They might make a note in the solicitation task that says “Call Report Attached” that alerts someone to look for the corresponding call report for that meeting.

     

    Thanks,

    Marta

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Jayne Atkinson
    Sent: Thursday, February 25, 2010 12:31 PM
    To: marta@smm.org
    Subject: [Tessitura Development Forum] Solicitations and Contact Reports

     

    Hello,

    I am wondering how other organizations are storing prospect/donor contact reports in Tessitura. 

    We are using Solicitation Records for campaign/designations as well as the solicitation notes area and tasks but our officers wish to capture more detailed contact information than those fields handle.

    I'm certain others have this same challenge.  So do you upload contact records in the Research area as a note type or as an attached document?  We are looking for the best place to see a chronological history of contact and be able to print it out.   What works for you?

    Jayne Atkinson | La Jolla Playhouse




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  • If you end up using the Documents or Research areas to store information you might also consider adding these to tr_task_type so you can easily find them using list manager etc.
    We have task types pointing to both CSIs and Research notes for use if we ever need to store information elsewhere.

  • Sorry, just to clarify you would add a task to an existing solicitation that you want to store additional information for and select the appropriate task type like "Research Note Added" so that you have record you can easily query via list manager etc.

Reply Children
  • Got it!


    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Ryan Rowell
    Sent: Thursday, February 25, 2010 12:11 PM
    To: Jayne Atkinson
    Subject: Re: [Tessitura Development Forum] RE: Solicitations and Contact Reports

    Sorry, just to clarify you would add a task to an existing solicitation that you want to store additional information for and select the appropriate task type like "Research Note Added" so that you have record you can easily query via list manager etc.

    From: Ryan Rowell <bounce-ryanrowell5634@tessituranetwork.com>
    Sent: 2/25/2010 1:53:03 PM

    If you end up using the Documents or Research areas to store information you might also consider adding these to tr_task_type so you can easily find them using list manager etc.
    We have task types pointing to both CSIs and Research notes for use if we ever need to store information elsewhere.




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!