RE: [Tessitura Fundraising Forum] Refund/Adjust an Invoice-Payment Plan

Payment methods are normally check, cash, credit card….but one of your payment methods should also be on-account. If I understand what you are asking, try to make the adjustment and place the payment on account, then apply it to the pledge.
 
Marie
 
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Marie F. Kocher | Development Operations & Data Specialist
Kansas City Ballet | Todd Bolender Center for Dance & Creativity
500 W. Pershing Road, Kansas City, MO 64108
816.216.5582 (D) | 816.931.2232 x1382 (O) | 816.931.1172 (fax)
www.kcballet.org
 
From: Kelley Williams [mailto:bounce-kelleywilliams9129@tessituranetwork.com]
Sent: Wednesday, June 20, 2018 9:13 PM
To: forums-development@tessituranetwork.com
Subject: [Tessitura Fundraising Forum] Refund/Adjust an Invoice-Payment Plan
 
 

Hello all, 

I have been trying to refund an Invoice-Payment Plan, that I was trying to set up as a Pledge but it wont allow me to choose " Invoice-Payment Plan" as a payment method when I adjust the total to a negative dollar amount. Hopefully there is a way to remedy this. 

Many thanks!

Kelley 

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