Hello!
My Development team is having an issue that I am hoping I could get some direction on. They receive a contribution that is being applied towards a membership. The patron then decides that they do not want the premium benefits and the Development team member removes the Premium from the constituent record. They run the Acknowledgement Report, but the premium is still being applied to Goods/Svce and split out (?!) from the tax receipt instead of the entire contribution amount being recognized.
From what I understand, Premiums and Goods/Svces should be two separate things, but I am having hard time chasing down where the Goods/Svces live within Tessitura (or SQL for that matter).
Can anyone point me in the right direction? I feel like I am flying a bit blind.
I'm trying to gain a bit more understanding about how the Development world in Tessitura works because I am a bit of a neophyte in that regard.
Thank you!
I think the key phrase is "the Patron then decides" If the contribution was entered with premium and the batch closed --- that acknowledgment will ALWAYS have the premium. What has been saved is the contribution transaction. Deleting the premium from the constituent record does not delete it from the closed/original transaction.
A manual/adjusted letter is needed.