Hi there,
I'm curious if any of you have strategies you'd recommend to ensure that all constituent records have a uniform salutation, beyond manually going through constituent records to update salutations accordingly. We are attempting to bridge a gap in our usage of Tessitura, where we have a small group of patrons who are close to us (board members etc) who have specific salutations in Tessitura for a nickname or diminutive (we have a custom salutation for this) and the far-larger group of single-ticket buyers and subscribers who simply have the auto-populated "Gen Sal". The custom salutation works well for us, especially for things like acknowledgements or communications targeted to a small group, but we still can run into difficulty ensuring correct salutations on mass communications.
Do any of you use things like a piece of code running nightly to update salutations, or an org-wide standard such as only using first or last names on official communications? Curious to hear what has and hasn't worked for your organization.
Thanks,
Max Williams