We have a contribution that was applied to an existing pledge in the wrong constituent account. I'm unable to adjust the pledge payment to an "on account" payment method since the amount needs to be transacted in the correct constituent account.
What have others done in this situation to back out the pledge payment and record it in the proper constituent?
As far as I am aware you have to do a hard back-out and re-entry of the gift via an adjustment in the incorrect account, and a new payment in the correct account. I don't believe there's a way to transfer funds from one account to another. I recommend leaving copious notes in the prior and new contribution, referencing the customer # of the other account; note the accurate payment date in the notes since transaction date will be different; and make both adjustments in their own batch together.