How do you guys handle Free Tickets for Members?
Do you just count these as a loss to discount?
We don’t and this is where I am coming up against a problem. Development effectively ‘pay’ for the patrons tickets. On our old system we used a dummy payment method and our finance team moved the money from Development Expenditure into Box Office funds. That way when we pull a show report we don’t see the patrons tickets as £0 – we see it as a money figure – giving us the real amount we took for that show.
Tessitura won’t allow us to do this.
If a Patron has say multiple shows in their basket on reserve – when we announce a season this happens – if we add a dummy payment for some of the tickets Tess just allocates it to the first tickets in the order.
So I guess what I am asking is:
Apologies if none of this makes sense… It is almost a memory dump!
Hi Joanne,
If you put the member tickets in a separate order you can still use the dummy payment and not worry about the payment errantly being applied to a different performance.
Jared