Hello!
We have been having a problem getting our Matching Gift Donor and Matching Gift Company acknowledgements to merge in word properly. The merge fields are set up correctly like all our other acknowldgements, but for some reason when we go to merge in word (from the Print Acknowledgments report) it wants to automatically put in the constituent ID for all the merge fields instead. It might have something to do with soft crediting in Tessitura, but I cannot find the source. I also looked in acknowledgment rules and cannot find an option.
Would anyone know the source of the problem and where it is coming from?
Thank you!
Do you have custom fields set up for the Matching Gift Donor and Matching Gift Company fields? And do your acknowledgement rules pull acks for credits, including matching gifts? I guess I'm confused on how the matching gift information is being pulled in your ack letter report.
-Kate PowellDevelopment ManagerVirginia Symphony Orchestra