Contributions

You can add a second price map, using the appropriate GL for a contribution, and tag it as a gift rather than ticket price, to a price type. It won't show up in the Contributions screen, it won't trigger membership, and it won't get acknowledged using the standard apparatus. You can, if you need, open the order, return the seat and repurchase it using a different price type, then put the contribution on account to be processed by Development.

Otherwise, I think, it's a manual process entirely to get a contribution into a ticketing order.

================================
Lucie Spieler
IT Development and Training Manager
Editor, Season Program
Florida Grand Opera
---------------------------
8390 NW 25th Street
Miami, FL 33122-1504

305-854-1643 x.1521 phone
305-856-1042 fax
800-741-1010 ticket office
lspieler@fgo.org
www.fgo.org

P please don't print this e-mail unless you really need to.

________________________________

From: Tessitura Development Forum on behalf of Mark Steel
Sent: Fri 1/22/2010 9:40 AM
To: Lucie Spieler
Subject: [Tessitura Development Forum] Contributions



Hello

Im wondering if anyone can help, I would like to be able to add a contribution automatically to every ticket order. Does anyone know if this is possible?

Thanks



Mark




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Thanks for your responses, we currently have a £1 contribution which is setup as a fee but this is causing some conflict on our email order confirmation, but i think its something we will have to live with.

Thanks for taking the time to look at this.

Mark

Mark,

All of our contributions that come in through the web are put On Account and then processed in our Development department.

We automatically add a contribution to every ticket order - right now we do 20% of the total purchase rounded to the nearest dollar.

This is automatically added to the cart when they check out with a bold note letting them know that we have added it and giving them the option to delete or adjust.

This has been fairly successful although we still get the occasional constituent who doesn't notice the donation until after checkout (it is itemized in their confirmation email) and we do have to occasionally refund a few contributions.

Dale