Hi there,
Just wondering if anyone has encountered a similar issue.
We had a donor contact us today saying she had misplaced her tax receipt and needed a new one. But when we checked her account we saw that a tax receipt number was never actually assigned (meaning she probably didn't lose it because we never actually issued it).
We've tried isolating her in a list and running the Print Ack utility for just her with the appropriate parameters. Both ways; with Reprint = No and with Reprint = Yes. Either way it does nothing and she's still not being assigned.
In the meantime, we've manually assigned her a number but I'm wondering why it's not working for her in the first place. Looking in the database, this might not be the first time this has happened either.
Has anyone experienced something like this? Do you know what the problem was and how did you fix it? I'm happy to open a help ticket as well, just wanted to reach out to the masses first to see if there is a quick fix.
Thanks!**** EDIT **
After investigating further, I've noticed that the transaction date for the payment is long before the contribution date. Which doesn't make sense to me at all. But if I run the Print Ack report with a begin date far enough back to catch the transaction it assigns the tax receipt number. Super confused but at least I know what is preventing the number from generating in the first place. Now I just need to figure out how the transaction date is getting oddly assigned....