warn days grayed out in Step window

Check the system table (or contact the staff that has access)  this is likely just a set up issue and can be changed via the drop-down

From: Aaron Glynn [mailto:bounce-aaronglynn8317@tessituranetwork.com]
Sent: Friday, December 09, 2016 1:16 PM
To: McKinley, Leslie <LMcKinley@nycitycenter.org>
Subject: [Tessitura Development Forum] warn days grayed out in Step window

Hello,

In Tessitura plans, on some of the step types, the “warn days” field is not available to use (research and call are the main examples, a few of the other options also have this grayed out but I can see why they don’t have a warn day option).  The problem with this, is that “warn days” is what causes a step to pop up on the reminders tab (which is how I know a lot of us remember to do things).  Now, if it’s a step I’ve put in myself I can just add it to my other to-do list somewhere else, but sometimes if someone else assigns the step, I won’t know that I need to do it unless they take an extra step to let me know, which just seems redundant.

Basically my question is, do you have the power to make the “warn days” field available for all step types? Or, is there a reason it isn’t available on these types?  My guess is they mean “research” as in – here, look at the research that I’ve already done and have included on this step – or – I called this person and here is a record of what we talked about - but I think we are using it to keep track of who we still need to research, or who we will be calling at a future date.

Thanks,

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Check the system table (or contact the staff that has access)  this is likely just a set up issue and can be changed via the drop-down

From: Aaron Glynn [mailto:bounce-aaronglynn8317@tessituranetwork.com]
Sent: Friday, December 09, 2016 1:16 PM
To: McKinley, Leslie <LMcKinley@nycitycenter.org>
Subject: [Tessitura Development Forum] warn days grayed out in Step window

Hello,

In Tessitura plans, on some of the step types, the “warn days” field is not available to use (research and call are the main examples, a few of the other options also have this grayed out but I can see why they don’t have a warn day option).  The problem with this, is that “warn days” is what causes a step to pop up on the reminders tab (which is how I know a lot of us remember to do things).  Now, if it’s a step I’ve put in myself I can just add it to my other to-do list somewhere else, but sometimes if someone else assigns the step, I won’t know that I need to do it unless they take an extra step to let me know, which just seems redundant.

Basically my question is, do you have the power to make the “warn days” field available for all step types? Or, is there a reason it isn’t available on these types?  My guess is they mean “research” as in – here, look at the research that I’ve already done and have included on this step – or – I called this person and here is a record of what we talked about - but I think we are using it to keep track of who we still need to research, or who we will be calling at a future date.

Thanks,

This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!