• Replies 2 replies
  • Subscribers 412 subscribers
  • Views 64 views
  • Users 0 members are here
Related

Auto-generation of Tax Receipts

Kristine Astop
$organization

This might be pretty self-evident. But our Development team is having some issues with the auto-generation of tax receipts/acknowledgements once they complete a contribution.

I am pretty new to Tessitura, but was curious if is there a way to turn off the auto-generation so I can do some testing?

Thanks in advance!

Parents
  • Former Member
    Former Member $organization
    Hi Kristine, Do you mean what letters automatically get added to a contribution when it is processed? Or the printing of the acknowledgement letters? What letters are added is set up under Campaigns > References > Acknowledgements tab. There may be a duplicated line or a missing one that may be causing problems. This is a big set of rules at are applied and add letters. You can always delete them before saving the contribution on the Prem/Ack tab. Your team may have scheduled the Print Acknowledgement Letters report, the owner of the schedule should be able to pause of cancel it. Hope that helps! Ann
Reply
  • Former Member
    Former Member $organization
    Hi Kristine, Do you mean what letters automatically get added to a contribution when it is processed? Or the printing of the acknowledgement letters? What letters are added is set up under Campaigns > References > Acknowledgements tab. There may be a duplicated line or a missing one that may be causing problems. This is a big set of rules at are applied and add letters. You can always delete them before saving the contribution on the Prem/Ack tab. Your team may have scheduled the Print Acknowledgement Letters report, the owner of the schedule should be able to pause of cancel it. Hope that helps! Ann
Children
No Data