Hello All,
We recently had a mailing which produced some returned mailing due to “address not found” with no forwarding address.
I’m curious how you handle constituent mailing addresses in the system that do not have a current mailing address after realizing the address on file is invalid.
Our goal is to have no address on constituent records with outdated mailing addresses so they are not accidentally pulled on a list by any other departments.
We just learned that we are unable to delete or inactivate the constituents' mailing address after our conversion from AV years ago placed the phone number with the primary address. An error message appears: Address cannot be inactivated when there is no primary address on file.
Any shared procedures, reports or insights you have is greatly appreciated as we have another mailing coming up soon.
Thank you,
Darnell Graham
Here at The 5th Avenue Theatre, we use the mail restriction with a drop selection of "check address". We do this similarly with phone and email. We have some custom work done that populates "check address" into the header so should that patron call, our sales agents are prompted to get a new address. The custom work to populate the header with this information pre-dates my time here at The 5th sadly. Without custom work, you could also create a constituency that is for a bad address. That three letter/character code will appear in the header as a prompt for sales agents to get a new address.
Either way, you can use the constituency or the mail restrictions information as a suppression set in an extraction so bad addresses don't get pulled into lists. Also, you could pull those names as a separate list for your NCOA updates and try to get current address information for bad accounts.
Chris Cuhel
The 5th Avenue Theatre