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Constitutent Outdated Address Removal

Darnell Graham
$organization

Hello All,

We recently had a mailing which produced some returned mailing due to “address not found” with no forwarding address.

 

I’m curious how you handle constituent mailing addresses in the system that do not have a current mailing address after realizing the address on file is invalid.  

 

Our goal is to have no address on constituent records with outdated mailing addresses so they are not accidentally pulled on a list by any other departments.

 

We just learned that we are unable to delete or inactivate the constituents' mailing address after our conversion from AV years ago placed the phone number with the primary address. An error message appears: Address cannot be inactivated when there is no primary address on file.

 

Any shared procedures, reports or insights you have is greatly appreciated as we have another mailing coming up soon.

 

Thank you,

 

Darnell Graham

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  • $organization

    Hi Darnell,

    We mark the address with a Postal Address Purpose of “Undeliverable”.

    The list of all primary addresses marked as such are suppressed from all of our mailings.  Most of our mailings are sent via the Marketing Dept but procedure is shared with all departments so everyone knows to suppress these. 

    That Postal Address Purpose of Undeliverable also triggers a flashing picture of a mailbox in the header of the record.  This way anyone that is in contact with the patron can see that their address needs to be updated and will take the opportunity to ask.

     

    Tatiana

     

    Tatiana Jofat

    Director, Tessitura Support

    P: 212.415.5481 | F:212.415.5788

    92nd St Y, 1395 Lexington Avenue, New York, NY 10128

    92Y.org  | Facebook | Twitter

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Darnell Graham
    Sent: Friday, June 10, 2016 2:02 PM
    To: Tatiana Jofat
    Subject: [Tessitura Development Forum] Constitutent Outdated Address Removal

     

    Hello All,

    We recently had a mailing which produced some returned mailing due to “address not found” with no forwarding address.

     

    I’m curious how you handle constituent mailing addresses in the system that do not have a current mailing address after realizing the address on file is invalid. 

     

    Our goal is to have no address on constituent records with outdated mailing addresses so they are not accidentally pulled on a list by any other departments.

     

    We just learned that we are unable to delete or inactivate the constituents' mailing address after our conversion from AV years ago placed the phone number with the primary address. An error message appears: Address cannot be inactivated when there is no primary address on file.

     

    Any shared procedures, reports or insights you have is greatly appreciated as we have another mailing coming up soon.

     

    Thank you,

     

    Darnell Graham




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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  • $organization

    Hi Darnell,

    We mark the address with a Postal Address Purpose of “Undeliverable”.

    The list of all primary addresses marked as such are suppressed from all of our mailings.  Most of our mailings are sent via the Marketing Dept but procedure is shared with all departments so everyone knows to suppress these. 

    That Postal Address Purpose of Undeliverable also triggers a flashing picture of a mailbox in the header of the record.  This way anyone that is in contact with the patron can see that their address needs to be updated and will take the opportunity to ask.

     

    Tatiana

     

    Tatiana Jofat

    Director, Tessitura Support

    P: 212.415.5481 | F:212.415.5788

    92nd St Y, 1395 Lexington Avenue, New York, NY 10128

    92Y.org  | Facebook | Twitter

     

    From: Tessitura Development Forum [mailto:forums-development@tessituranetwork.com] On Behalf Of Darnell Graham
    Sent: Friday, June 10, 2016 2:02 PM
    To: Tatiana Jofat
    Subject: [Tessitura Development Forum] Constitutent Outdated Address Removal

     

    Hello All,

    We recently had a mailing which produced some returned mailing due to “address not found” with no forwarding address.

     

    I’m curious how you handle constituent mailing addresses in the system that do not have a current mailing address after realizing the address on file is invalid. 

     

    Our goal is to have no address on constituent records with outdated mailing addresses so they are not accidentally pulled on a list by any other departments.

     

    We just learned that we are unable to delete or inactivate the constituents' mailing address after our conversion from AV years ago placed the phone number with the primary address. An error message appears: Address cannot be inactivated when there is no primary address on file.

     

    Any shared procedures, reports or insights you have is greatly appreciated as we have another mailing coming up soon.

     

    Thank you,

     

    Darnell Graham




    This message was sent automatically to you by www.tessituranetwork.com because you subscribed to the Tessitura Development Forum. You may reply to this message to post to the Development forum or visit the site to search, read and post to the forums. In the interest of keeping the forum posts from becoming cluttered, we encourage you to delete previous message text from your reply before sending. Thank you!

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