Hello All,
We recently had a mailing which produced some returned mailing due to “address not found” with no forwarding address.
I’m curious how you handle constituent mailing addresses in the system that do not have a current mailing address after realizing the address on file is invalid.
Our goal is to have no address on constituent records with outdated mailing addresses so they are not accidentally pulled on a list by any other departments.
We just learned that we are unable to delete or inactivate the constituents' mailing address after our conversion from AV years ago placed the phone number with the primary address. An error message appears: Address cannot be inactivated when there is no primary address on file.
Any shared procedures, reports or insights you have is greatly appreciated as we have another mailing coming up soon.
Thank you,
Darnell Graham
Hi Darnell,
We use the Address Type of Inactive Mailing Address and use this to exclude from mailings. The trick is to ensure that once the address gets updated to ensure that your staff are changing the address type back to Home or Business address. We also keep an up to date list manager list of active files with inactive mailing address type and staff will go through this list as time permits to check for updates.
Michele