How do I process a VOID for a transaction within Tessitura?
A few days ago, I processed a credit card donation transaction via a supervisor request. Our credit card processor contacted us requesting documentation to approve the transaction because of its size. We communicated with the donor in an attempt to obtain the necessary written confirmation. The donor requested that we VOID the transaction and informed us they would send a check instead.
Outside of Tessitura, our credit card processor handled the VOID and put the money back on the donor's card.
Now we need the best method to reflect that VOID within in Tessitura.
Thanks,
Marie Kocher
Development Assistant
Kansas City Ballet
mkocher@kcballet.org